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California’s High Speed Pipe Dream Revisited
In September 2008 I wrote this: Don’t you love how the proponents are telling us how much the ticket will cost even though this thing is two decades away from being completed, should the voters be...
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The Southwest Airlines excerpts
I saw Jan Marshall, CIO of Southwest Airlines present this morning at the Tibco TUCON conference about sophisticated events-based functionality in baggage tracking and customer communications. On the...
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Ozymandias Crumbles
Over the past 20 years, the American Airlines nonstop between BOS and SFO has been a fixture of the software industry. Almost any time you took it, you’d see friends, and even when you didn’t, you’d be...
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United Airlines – Redemption or More of the Usual
As you probably know, by now, I’ve been a none too happy United Airlines flyer for many years, usually working to the point I get to a Premier Executive status and then I start flying other airlines....
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United Airlines: Conditioning Your Customers to Expect Less
Paul Greenberg wrote a lengthy piece about his complex relationship with United Airlines and their potential for service downgrading as a result of the merger with Continental. But…I still fly United....
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Customer Service: Getting the Basics Right
Yesterday I needed to stop at the grocery store to pick up a couple of pantry basics, and because my errand path had me away from the store I usually go to for such items I ended up in a Safeway…...
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Chatterbox takes new angle on file sharing
One thing I really like about today’s Dreamforce keynote (apart from the length — two hours in, it’s still ongoing) is the way the product announcements hang off of customer stories. Instead of CEO...
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United Airlines – Redemption or More of the Usual
As you probably know, by now, I’ve been a none too happy United Airlines flyer for many years, usually working to the point I get to a Premier Executive status and then I start flying other airlines....
View ArticleClik here to view.
Chatterbox takes new angle on file sharing
One thing I really like about today’s Dreamforce keynote (apart from the length — two hours in, it’s still ongoing) is the way the product announcements hang off of customer stories. Instead of CEO...
View Article
